TRAVELSAT Survey-Improved Visitor Feeling of Security in MENA destinations

TCI Research reports signs of improvement in the feeling of security amongst visitors in Middle East and North African destinations.

Based on its reference TRAVELSAT© survey benchmarking international tourists’ satisfaction, the research agency indicates a provisional Safety Feeling Index at 57, which remains below the global TRAVELSAT norm (143) but is comparable to the level reached before the social events took place in these regions.

TCI Research also reports that 9% of tourists in MENA destinations have been in a situation to complain following a negative experience with their safety vs 6% in other world regions in average.

Technical note: provisional TRAVELSAT© 2011 results based on a global sample of 15 000+ interviews of international leisure and business tourists from 30+ markets. The TRAVELSAT© Index is a proprietary scoring based on tourists’ opinion.

Olivier Henry-Biabaud, CEO at TCI Research comments: « This trend needs to be confirmed but suggests that tourists’ feeling of security in MENA destinations has reached back an “acceptable” level for visitors. Other satisfaction Indexes tend to show that travelers also appreciate hospitality efforts provided both by tourism professionals and local people in these regions. The safety feeling is today in the top 3 criteria mostly impacting all destinations’ competitiveness and reputation: positive or negative word of mouth conveyed by recent travelers will play a vital role in recruiting new visitors in the short term, especially in destinations like Morocco, Tunisia and Egypt.”

About TRAVELSAT Competitive Index©:

TRAVELSAT© Competitive Index is the reference, global and independent survey benchmarking international tourists’ experience and satisfaction in a standard way for all destinations, markets and traveller segments. It monitors 80+ Satisfaction Indexes for over 200 destinations, markets and segments, based on representative opinion of tourists who experienced the destination. Awarded in 2011 by the UNWTO for its major contribution in tourism governance, TRAVELSAT© provides a innovative instrument for all national, regional and local tourism stakeholders willing to improve their competitiveness in a global and complex international competitive environment. TRAVELSAT© data are collected, controlled and provided by TCI Research, an independent research agency dedicated to survey-based tourism competitive intelligence.

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abouTourism is the exclusive representative of TRAVELSAT© Competitive Index in Greece & SE Europe/Eastern Med Destinations. For more information you may contact us at: or  (+30) 210 8941610.

Destination BrandWatch (Middle East): Tourism Campaigns & Crisis Management

Egypt Celebrates its Revolution with New Tourism Campaign Unveiled at ITB

Egypt launched a global advertising campaign on Thursday with a series of slogans celebrating its recent revolution.

The launch at trade show ITB in Berlin unveiled a variety of new slogans celebrating the recent overthrow of the government, including:

“Welcome to the country of peaceful revolution”, “7,000 years of history and a new era”, and “Tahrir – a square rocks the world”. Tahrir Square in Cairo was at the centre of the protests that deposed former President Mubarak in Febuary.

The campaign will run on TV, in print, online and outdoor, and ally the new slogans to the tagline in use since 2010 – “Egypt, where it all begins”. It will use images reflecting the revolution, including a postage stamp dated January 25, the day the uprising began.

New Egyptian tourism minister Mounir Fakhry Abdel Nour unveiled the campaign at ITB. He said the country expects a speedy rebound in visitor numbers and the year to finish with arrivals close to the level of last year.

Tui Travel chief executive Peter Long told Travel Weekly on Wednesday that he expects bookings to Egypt this year to be about 60% of the level of 2010.

The minister said Egypt had suffered a short-term fall in tourism numbers “due to the current incidents”. But he said he expects “a fast return”, with tour operators and airlines offering full programmes.

Egypt drew more than 14 million overseas tourists last year and aims to attract 25 million a year by 2020.

The Egyptian consulate’s tourism department said in a statement: “Egypt is optimistic about a quick rebound and is looking forward to the pro-democratic change and the new era to go hand in hand with an upturn in tourism.

“Egypt has been the focus of worldwide media attention . . . [now] the primary objective is to quickly get back to the normal level of tourism. All travel warnings have been removed. A lot of tour operators have announced [a] full commitment.

“The peaceful, pro-democratic revolution has brought a fresh breeze to Egypt. Tourism officials will freshen up their marketing measures accordingly, focussing on increased participation at international events and media-marketing activities.”

The new campaign will also include the following slogans: “A new era of hospitality”, “Peaceful change is in the air”, “A peaceful revolution inspires the world”, “The online revolution – made in Egypt”, and “Nothing new here, history is made”.


Israel Unveils New Campaign to Differentiate its Image from Regional Countries

Tourism Minister Stas Misezhnikov unveils NIS 45m. campaign to ensure tourists don’t get scared from going to Israel.

With Libya in the throes of chaos and bloodletting, and post-revolution Egypt gripped by uncertainty, Tourism Minister Stas Meseznikov on Wednesday unveiled a NIS 45 million advertising campaign to meant to ensure that potential tourists don’t get scared away from visiting Israel despite the turmoil in the region.

The campaign also aims to encourage tourists who may have otherwise traveled to Egypt, Tunisia, or elsewhere to try Israel instead.

Meseznikov said Wednesday “given the geo-political situation and the blow to the region’s image, the Tourism Ministry is next week launching a series of campaigns worth NIS 45m. in target countries around the world in order to differentiate Israel’s image from the other countries in the region and strengthen it as a safe, accessible and attractive tourism destination.”

Meseznikov’s statement was issued as the minister opened the Israeli stand at the ITB in Berlin, the world’s largest tourism fair.

According to the Tourism Ministry, the campaign will include commercials aired in target countries such as the US, Russia, Germany, UK and Scandinavia.

“The regional crisis represents a challenge and an opportunity for tourism to Israel,” Meseznikov said. “We will work through all the marketing channels with a variety of activities in order to position Israel as an alternative destination for those tourists who, until now, would take their vacations in other countries in the region.

“The Tourism Ministry representatives, working in 17 offices around the world, will expand their activities with local tourism industry representatives to increase traffic to Israel. Activities that have already taken place over the last few weeks in Russia and Ukraine have proven that Israel is seen as an alternative for tourists wishing to travel to the Middle East region,” he said.


Tourism industry, supporters turn to social media to promote Jordan as a safe destination

The tourism industry and supporters of the sector are using Facebook, Twitter, blogs and other social media tools to promote Jordan as a safe tourism destination.

“We do use it and currently we must push more,” Michael Nazzal, chairman of Jordan Federation Of Tourism Associations, said in response to a question on whether industry uses social media to promote tourism.

Stressing the importance of social media, Nazzal revealed that a monthly gathering will be held starting on 20th of this month for social media users, workers in the field and supporters of tourism.

The “tourism support group” and other initiatives by supporters of the sector come at a time when the tourism industry in the country is witnessing a downturn due to the recent unrest in Egypt, Tunisia and Libya.

Meanwhile, Jordan Tourism Board Director Nayef Fayez is becoming more active on Twitter, where he is posting tourism news, information, and even links to blogs speaking about tourism in Jordan.

Despite the recent downturn in tourism, Fayez expressed hope on the JTB website that “the region will overcome its volatility and return to stability, and that more people will have the chance to discover Jordan’s countless and priceless treasures”.

The Jordan Inbound Tour Operators Association is also using Facebook where it has a page with up-to-date information about the tourism industry.

Bloggers have also done their share by exchanging information, and delivering the message about the actual situation in Jordan.